Transformation

Developing Best Practice Guidelines to support a person moving to a care home.

Raising the profile of Care Assistants to aid staff recruitment.

Empowering care staff with new skills through training and development.

Trialing several frameworks for improving staffing levels in relation to acuity and dependency of residents.

Creating impactful tools that improve team communication.

Helping residents and their families to feel safe and reengineering processes for better efficiencies.

Highlighting the importance of meaningful activities for resident wellbeing.

Model Complaints Handling Procedure

In this section read about the quality improvement projects co-created by MHL Participants to support care and service Transformations to help staff improve health care and health care processes.